Shipping & Delivery

Castello ships across South Africa and worldwide. Shipping options and costs are calculated at checkout based on your delivery destination and the weight of your order.

Order processing

Please allow up to 2 calendar days for us to process your order. During high-volume releases, processing may take slightly longer. If that happens, we will communicate any material delay.

Once your order has been dispatched, we will send a shipping confirmation email with your Courier Guy tracking number.

South African delivery

South African orders are shipped with The Courier Guy and usually arrive within 3–5 business days after dispatch.

International delivery

Worldwide shipping is available through The Courier Guy. Please allow an additional 10–15 business days for international delivery after dispatch. Customs processing and local delivery conditions may affect the final delivery date.

Delivery times are estimates, not guarantees. Remote destinations, customs inspections, severe weather, public holidays and carrier delays may extend delivery times.

Duties, taxes and import charges

International orders may be subject to import duties, taxes or carrier fees imposed by the destination country.

Customers in selected countries may be offered the option to prepay duties and taxes at checkout. If this option is not available, or if you choose not to prepay, the recipient may need to pay these charges when the order enters the destination country.

These charges are set by local authorities and are outside Castello’s control. We recommend checking your country’s import rules before ordering.

Tracking your order

Use the Courier Guy tracking link in your shipping confirmation email for the latest update. Tracking can take a short time to activate after dispatch.

If your order has not moved for an unusual period, email sales@castelloccc.com with your order number and we will help you check its status.

If tracking says “delivered” but the order is missing

First, check the delivery address on your order, look around the delivery location and ask anyone at the address who may have accepted the parcel. Then contact The Courier Guy and request a delivery investigation.

Please also email sales@castelloccc.com with your order number and the Courier Guy case or reference number. We will assist with information reasonably required for the investigation.

A delivered scan does not result in an automatic replacement. Each case will be assessed using the carrier’s investigation, the delivery evidence and any rights that apply under consumer law.

Delivery address

Please check your delivery address carefully before completing checkout. If you notice an error, contact sales@castelloccc.com immediately. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Questions

For help with an order, email sales@castelloccc.com and include your order number.